Privacy Policy

1. Introduction

Trayi Jewellers ("we", "us", "our") respects your privacy. This policy explains what personal information we collect — whether you visit our boutique at Bharath Mall, Bejai, or browse trayijewellers.in — how we use it, and the choices available to you.

2. Information We Collect

Visitor and in-store forms. When you visit our boutique, we may ask you to complete a visitor entry form with basic details such as your name, phone number, and the purpose of your visit. We use this information for store security and to assist with appointments and follow-ups.

Invoices and purchases. When you buy jewellery from us, we collect the information needed to issue a tax invoice, certificate, and warranty card — your name, contact number, billing address, and payment details. This information is used to process your order, honour certification and buyback/exchange commitments, and meet our legal record-keeping obligations (including GST).

Online browsing and advertising. When you visit our website or interact with our online advertisements, we and our analytics/advertising partners (such as Google, via Google Analytics) may automatically collect information like your IP address, device and browser type, pages viewed, and ad interactions, using cookies and similar technologies. This helps us understand how our site is used and measure the effectiveness of our advertising.

3. How We Use Your Information

• Fulfilling orders and appointments
• Issuing invoices, certificates and warranty cards
• Providing buyback and exchange support
• Sending updates, if you have opted in to receive them
• Improving our website and advertising
• Meeting our legal and tax obligations

4. Sharing of Information

We do not sell your personal information. We share it only where necessary — with payment processors, couriers (for delivery), gemological certification bodies (such as IGI) where relevant to your purchase, Google (for website analytics), and when required by law.

5. Cookies & Tracking Technologies

Our website uses cookies, including Google Analytics, to understand how visitors use our site and to help us improve it. You can control or disable cookies at any time through your browser settings; doing so may affect some features of the website.

6. Data Retention

We retain personal information for as long as needed for the purposes described in this policy, and as required to meet our legal and tax record-keeping obligations, after which it is securely deleted or anonymised.

7. Your Rights

You may request access to, correction of, or deletion of your personal information held by us at any time by contacting us using the details below.

8. Security

We use reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the date of the latest revision.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Email: sales.trayi@gmail.com
• Phone: +918971783030
• Location: 2nd Floor, Bharath Mall, beside Jayalakshmi Silks, Lalbagh, Mangaluru, Karnataka 575004